FAQs

Personalised Recruitment Support

How does your recruitment process work?

It always starts with a simple conversation; we want to know about you, your situation, your goals and your priorities. We’ll give you an overview of how we work and talk through the ways that we can help. This is a no-obligation chat, just to get to know each other.

Once you decide you would like to move forward with our Personalised Recruitment Support service, our first step will be to scope out the support you’re looking for and the type of person who is going to be the best match for you.

We then design a recruitment strategy that matches your needs with the type of person you are hoping to find, and will provide you with the full strategy document and job listings.

At this point, you can choose if you would like to manage the recruitment process yourself or if you would like us to take care of all or some of the necessary tasks on your behalf. We can be involved in as much or as little of this process as you want, from shortlisting, to robust interviews and paperwork. We are happy to adjust our support to suit your skills, capacity and desire to manage these steps. 

At the end of the process you will have all necessary documentation to replicate this recruitment process in the future if you want/need to. 

How long does it take to recruit support staff?

Each recruitment strategy is different and therefore will take a different amount of time. If you are looking for a very unique person with specialist skills then it usually takes a little longer to find someone. However, on average we would expect the process to take 4-6 weeks from the start of advertising to settling on a candidate. 

Do you have staff who can start immediately?

Because our recruitment service is centred on customised solutions for your unique situation, we will always advertise specifically for your role(s). This enables us to find sustainable, engaged staff who want to work in your situation. While we don’t draw from an existing pool of general staff, we are, however, building networks of skilled applicants and will always incorporate the urgency of your need into our recruitment strategy.

What does your Personalised Recruitment service cost?

Our personalised approach to recruitment means that we support everyone differently and therefore the costs will vary depending on what support you are looking for. 

For example, some people are seeking advice to point them in the right direction, while others want  us to complete the full recruitment on their behalf. 

A general price guide for recruitment is from $500-$1000 for fairly extensive support, however we encourage you to contact us with your specific requirements so we can provide a tailored price estimate for you.

We have a firm belief that great support from the right person is worth far more than this investment. As a charitable trust we strive to keep our services affordable.

Can I use my funding budget for this service?

Yes. As recruitment is an employment related cost, it should be able to be paid for from your Individualised Funding Budget if you have one.

What if I don’t have any government funding but I still need your help?

Flying Kites does not receive any government funding for recruitment so all of our recruitment services are user pays. It is never too late to go back to your NASC if the funding you have does not meet your disability-related needs and we are available to help you with this process.

We welcome a conversation about what options might be available to get you the support that you need. 

What if I want to do some of the recruitment myself?

We are happy to adjust our support to match your need. If that means that we provide some ideas or guidance and leave the rest to you, that is completely fine by us. Simply get in touch to discuss the level of support you’re looking for.

Can you help with recruitment outside of Auckland?

Our recruitment service is available remotely to families throughout Aotearoa New Zealand via phone or video. In all our recruitment work we will need your help to get to know the neighbourhood or community you are connected with, so that we can find the right people to connect you with.

Who would my support staff be hired by?

Flying Kites will support you to hire your own support staff. The benefit of this is that you are in complete control of the process and the ongoing service you receive.

What happens if you do not find us a staff member?

There are many reasons that it can take a bit longer to find the right support person. This can be influenced by the time of year, location and the skills needed for the role, for example. We track progress on applications and will adjust our recruitment strategy if things are not progressing well. 

In the event that a suitable candidate has not been placed due to the family changing their requirements once the recruitment process is underway, or rejecting candidates, then we will review the whole strategy in partnership with you to agree on a pathway forward.

Disability Support Design

What is Disability Support Design?

Disability Support Design is the process of working with a person who has a disability and their significant others, to identify what support they need to be able to live the life they want to live. 

It involves understanding a person’s needs, goals and ambitions and then applying some creative and practical thinking to find the best way to make that life a reality. 

While we are open to doing whole-of-life planning with you, Disability Support Design is usually focused on a specific goal that you have and that you feel ready to put a practical plan in place to achieve.

How does your Disability Support Design process work?

Our Disability Support Design process always starts with a simple conversation; we want to know about you, your situation, your goals and your priorities. We’ll give you an overview of how we work and talk through the ways that we can help. This is a no-obligation chat, just to get to know each other.

Once you decide you would like to move forward with our Disability Support Design service, our first step will be a Launch session where we sit down with you and your significant others (usually in person) to understand the goal(s) that you are working towards. We talk through what gets in the way of that being a reality now, any worries or concerns, and what supports you currently have in place. 

As a team we will identify your ideal outcome(s) and the practical components that need to be addressed, and then we make a plan with you to bring those outcomes to life. 

For some people, an initial conversation is all that is needed. A bit of inspiration and a plan to follow and they can do it themselves. With other people, we work alongside them on the incremental steps that will bring about the desired outcomes; be that through check-in meetings, research, linking with other organisations or being on call to support you each step of the way.

What kind of things can you help me with?

Our primary focus is to help you move from a place of feeling stuck or overwhelmed, to feeling empowered to make progress towards your future. We have a particular focus on points of transition, such as moving out of home, getting married or changing what you do with your days. We especially love walking alongside people as they work towards their ideal sustainable living situation. 

No goal is too big or too small, we are here to help you find a way to make it happen. 

What does your Disability Support Design service cost?

Disability Support Design is about designing a completely personalised support framework to match your needs, goals and ambitions, and therefore the costs will vary depending on what you’re wanting to achieve and the level of support you’re looking for.

We will always begin the process with a Launch Session where we will sit down with you and your key people to understand the goal(s) that you are working towards. We talk through what gets in the way of that being a reality now, any worries or concerns, and what supports you currently have in place. This session usually takes about two hours and costs $400-$600 (depending on travel and complexity). 

From this discussion, Flying Kites will provide you with a proposed action plan, including a cost estimate for any ongoing support you have requested from Flying Kites. At this point you can decide to move forward with the plan yourself or we can continue to work in partnership to help you achieve your goals.

For more information on costs specific to your situation, we recommend you call us for a no-obligation chat.

How long will we work together?

How long do you need? We are not here to be in your life forever, we are here to be in your life while you need us. 

Most often we walk alongside people for about six months, but there are a huge number of variables that influence that – most importantly, your preference. 

I am working with other organisations, can you work with them?

Absolutely, we are happy to work alongside anyone who is important in your world. We are happy to support you to have conversations with the organisations you are currently working with, and if needed to assist you to find organisations that provide the support that you need.

Who can access this service?

We welcome contact from anyone who needs this support. We do not have any eligibility criteria. 

Our staff are based in Auckland, so our services are only available remotely outside of that area.

Can I use my funding budget for this service?

If you have a personal budget or flexible funding such as Individualised Funding, Choice in Community Living or Enabling Good Lives, then you can utilise that funding to access our services. 

What if I don’t have any government funding but I still need your help?

Flying Kites does not receive any government funding for Disability Support Design so these services are user pays. It is never too late to go back to your NASC if the funding you have does not meet your disability-related needs and we are available to help you with this process.

As a charity we are constantly exploring ways to get this support to those who do not have another means to access it. So if you are not sure, then please give us a call and let’s chat. 

What if you can’t help me in my situation?

If we cannot be a part of your solution, we might know someone else who can help. Let’s have a free, no obligation conversation and then you can decide for yourself if we can help.